Try to close application using a task manager and open it again. If the problem still exists try to restart your phone.
As the accelerometer works by measuring the movement of the phone, it is necessary to have the phone firmly connected on your body. If the problem still exists try to change sensor sensitivity.
Each phone manufacturer uses different brands of accelerometers making it even more difficult to have a universal way of accurately measuring steps for all devices. If your phone not measuring steps and distance accurate you must change Pedometer sensitivity.
Go to application settings and select "Pedometer Sensitivity". You can choose your sensor sensitivity from a predefine list or you can calibrate phone accelerometer.
Step Length is the distance from the heel print of one foot to the heel print of the other foot. This is the distance traveled forward by a single leg. An average that you will see listed in many places is 2.2 feet (0.67 meters) for women and 2.5 feet (0.762 meters) for men, but it depends very much on height.
You can change your steps length from application settings.
Because of hardware limitations some phones do not detect steps while screen is off. If you have this problem try to activate setting "Keep screen on" from application settings. This will forced the screen to stay on during the workout and will drain more battery.
Select option "Low power mode" from application settings. Also you can disable Live Splits, Live Map, Live Chart and turn off GPS.

If your problem is not listed in the FAQ list please contact us to help you.

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